Most jobs are lost in the first five minutes.
A lead fills in your form at 9:14pm. You see it at 8am. By then they've called two other people and booked the one who answered. I build the systems that answer while you're asleep — and ask for the review while the customer still remembers your name.
The lead that answers itself
Someone contacts you — form, missed call, DM. Within a minute they get a real reply that asks the questions you'd ask, works out whether they're worth your time, and drops the good ones straight into your calendar. You wake up to appointments instead of admin.
09:15pm replies, asks the qualifying questions
09:19pm they answer — job type, timing, postcode
09:20pm booked into Thursday, 2pm
08:00am you read about it over coffee
The review that never went public
After every job, the customer gets asked how it went — at the moment they still care. Happy ones go to Google, where the next customer is looking. Unhappy ones come to you first, privately, while it's still fixable. Most review tools skip that second part. It's the part that matters.
rated 5 → straight to your Google listing
rated 2 → straight to your phone, not the internet
no answer → one nudge, then it stops
I don't resell someone else's tool. I write the thing.
Two systems I built and run every day — one commercial, one my own. Both are live. You can go and look at them.
Little Smiles
A full e-commerce store, built and run end to end: storefront, orders, and an editorial system that drafts and schedules its own articles.
littlesmiles.co →Cognivia
A daily video channel produced by a pipeline I wrote — research to script to render to publish, one command, every day.
youtube.com/@cognivia →A short call
You tell me where enquiries come in and what happens to them now. Twenty minutes.
I build it
Usually within a week. It plugs into the tools you already use — you don't move anything.
I keep it running
Monthly, if you want it. It's software — it needs watching, and things change.
Tell me what's slipping. If I can't help, I'll say so — and if I know who can, I'll point you at them.